Customer Care

We keep in touch personally with all our customers. Our area managers and supervisors visit regularly. In addition, you can contact us by email by using one of our contact forms, telephone number (020 8660 7220) or through the Protouch on-site book, which is kept at your premises. Our Operations Manager is always available to handle your service requests.

clean cooking utensilsRegular client feedback surveys measure your perceptions of our service. And if any issues arise, we are committed to addressing them immediately to make sure our service exceeds your expectations at all times.

We believe communication is essential for businesses. This is why every customer has a Protouch operations manager to personally oversee their account. In addition we provide our clients with supervisors, as well as on-site books that allow both management and operatives to converse directly.

Our phone lines are open Monday to Friday 9.00am until 5.00pm. After office hours, at weekends and Bank holidays you may leave a voice message on our answering service and we will respond as soon as the office reopens. We may also be contacted on 07957 364648 at weekends and in case of an emergency.

clean bathroom basinThe quality of our work is carefully supervised by our managers. We perform monthly inspections to ensure you receive the custom cleaning service that you expect. Our services are completely guaranteed.

If you're unhappy with any of our services, we'll work diligently to correct the problem immediately and to prevent it from happening again. We pledge to address all questions and complaints within 24 hours.

Whether you are looking for a regular, short term or a one-off service we would be pleased to offer you a free no obligation quote.

We also offer many other services as well as carpet and upholstery cleaningwindow cleaning, floor maintenance and are a supplier of janitorial products, so we can offer a total solution to your needs. Call us now on 020 8660 7220 if you wish to discuss your individual needs. Alternatively you can get in touch with Protouch using one of our contact forms.